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CUSTOM FAQ

When designing a semi-custom jersey, do the white areas need to remain white?

No. The only fixed element when creating a semi-custom design is the actual design pattern. Colors can be changed as desired and logos can be placed as pleased.

Will I see a sample of my custom design before I receive it?

Yes. You will receive a mini-marker, which is your approved proof transferred onto the fabric types that the production items will be made out of. This will be sent to you shortly after the order is finalized. This procedure is the final approval step for color correctness. *This is not a finalized sewn garment.

What format do I need to submit my artwork?

Vector graphics in .EPS or .AI format are preferred. If you are using an image such as a PNG or TIFF it must be high resolution (300+ dpi). JPEG graphics have a loss of quality and as such often print very poorly and are not recommended. If graphics cannot be obtained inquire about utilizing our design team to create unique art for your needs.

I have graphic art skills; do you provide templates for me to do the designing?

Yes. You can download our templates  HERE . Keep in mind, no matter how perfectly your art is submitted we still have to pass it through our design department to QC elements that are internal to our system.

I am not sure what I want; can you help me with my order and jersey design?

By all means we can help you with that, please contact the custom department and they will be sure to steer you in the right direction while designing your kit.

What is the difference between Semi and Full-custom?

Semi-custom provides your team or shop with the opportunity to choose from one of our existing template designs. There is no difference in the production between Full and Semi-custom, it is simply that the design elements in Semi-custom are not able to be modified, whereas a Full-custom design allows you to indulge your wildest imagination! If you are interested in seeing our most current Semi-custom options, please Contact Us.

How should I wash my custom clothing?

Wash all custom cycling clothing in cold water and line dry. Do not iron or use the dryer. Use color-safe non-chlorine bleach for dirt and mud stains, and spot clean gently to avoid snagging fabric.

What does the Vpro upgrade option include?

Compressive lycra sleeves, LiteTech side panels, v-split collar, triple back stuff pockets plus a fourth zippered media pocket, media cord guides at pocket and neck line, flatlock raglan sleeves, and Full Hidden Zipper.

What does the Gravity upgrade option include?

Upgraded compression fabric and upgraded King/Queen or Monarch pad. The most printable space available on any custom bottom. Gripper-less compression leg cuffs or XRT Bands offer 360° graphical design options.

A lot of companies have hidden charges that are not displayed in pricing quotes, what am I not seeing in your quotes?

There are no hidden charges. The only charge that is not included with your custom quote is the shipping cost. Please see the following question to clarify upcharges, upgrades and possible art fees.

Do you charge setup fees for artwork?

First off we want to state that we work hard with each and every customer to avoid any additional art fess to keep the design process free of any charge! However, we have had to establish a few limitations. Within our Custom process we are happy to provide 1 FREE initial design. With this initial design, we allow up to 4 FREE edits* to adjust / dial in your design for your specific needs. If an edit is desired beyond the 4 FREE edits provided, a minimal art fee is applied per edit ($30).

  • If an additional design option is desired, we require a $50 art fee per additional design we generate. Please note that new designs also allow 4 edit cycles within said design.
  • If the initial provided FREE design needs to go into a complete different direction, we require a re-design fee of $50. Please note that new designs also allow for 4 edit cycles within said design.
  • If you have logos or any other specific graphic/s that need to be re-created / created there may be a small fee required to recreate**. 

Prior to any art fee, one of our Custom artists will notify that your request would require an extra fee and discuss options with you. Please note that fees must be collected at the point of incurrence, and will be invoiced prior to the continuation of work.

* Edit: A proof edit is defined as any request to manipulate the existing design, specifically in color / logo placement / and minor manipulation of the initial concept (an edit is not defined per element adjusted, but per submitted request; a singular edit could contain multiple adjustments). Note that any major adjustment to the base design is no longer qualified as an edit and will be treated as an additional / new design (please note applicable fees above).

** Recreation: If a logo or graphical element is submitted in a none vector format or any low-resolution format it would be recommended to recreate for accurate printing. However, if you wish to waive the fee we can print your graphic as submitted (please note that degradation or undesirable results may occur). Specific fees are based on complexity of graphic to recreate. A large portion of graphics have the fee waived, or the graphic receives a minimal fee ($30).

Why is there a price difference between Semi and Full-custom and why is Semi-custom less expensive?

Semi-custom garments have pre-made art from proofs to production files. The printing and production process is exactly the same as Full-custom, but the time intensive and expensive process of art proofing and creation is effectively done. Provide your logos, colors choices and a little direction about how to apply them and you are good to go.

What is the difference between Club Fit, Euro Fit and Vpro Fit?

Club Fit is a more relaxed fit. A Club Fit jersey provides approximately 1 size greater in body circumference versus our Euro-Fit.

Euro Fit (AKA Team Fit) is a snugger, tighter, more tapered fit.

Vpro (AKA Race Fit) takes the Euro jersey fit a little farther offering a next to skit fit.

Please see custom size chart (available in catalog) for exact measurement differences.

Am I able to receive a fit kit or sizing kit?

Yes. Prior to placing your custom order, you may order a fit kit to ensure correct sizing. Once the fit kit is returned, the fit kit order amount will be refunded back to you. Please be sure to follow the instruction sheet included with the fit kit shipment for return instructions.

Does Canari offer an online Store to allow group ordering?

Yes. We offer groups of all sizes the ability to set up an online Store. We will help you set up an online Store which will allow your team member to place and pay for their individual orders. Contact a Canari Custom customer service representative for more details, you can use the form found on the top of this page. 

What is the deposit fee to get the order started once I have my art and order finished?

A 50% deposit is required to begin order production. The balance of the order is due when your order is complete and ready to ship. The balance must be paid before your order can ship. No exceptions!

What forms of payment do you accept?

Credit cards are preferred, although we do accept checks and money orders. With checks and money orders, there may be a slight delay as we cannot begin or release work until the check is received in house.

How can I monitor my order status?

Please call during business hours and speak with a Canari Custom customer service representative.

Can I get my kit faster than 6 weeks?

Depending on the time of year we often ship orders faster than 6 weeks, but if you need this to be guaranteed, feel free to call or email to request rush availability and we will give available shipping dates as well as associated charges to hit said dates.

What if I need to add items to my order that has already been placed?

Please let your salesperson know as soon as you can, as this is sometimes possible. They can add the items in if the order has not yet been processed or place an add-on order for the extra items.

When does the 6-week timeline start with my custom order?

The 6-week turnaround time will start once we have approved artwork, a completed order form and a paid deposit of 50%.

Can items be combined to meet the minimums?

No. Minimums are based on a single style in a given category. We do, however, combine LIKE items to reach discount levels. The pricelist describes the unique rules applied to each category.